SHOP POLICIES

 

Shop Policies

Thank you for supporting our small business! Please take a moment to review our policies before making a purchase. By placing an order, you agree to the terms outlined below.

Refunds, Returns, and Exchanges

  • No Refunds unless the mistake is on our end with your order (e.g., wrong item sent).
  • No Returns/No Exchanges unless the item arrived damaged or you received the wrong item.
    • Proof Required: You must provide clear photos or videos as proof within 48 hours of receiving your package.

Order Cancellations

  • No Cancellations will be accepted under any circumstance unless there was an error on our end.

Issues with Orders

If there is a problem with your order:

  • Contact us ASAP after receiving your package.
  • Provide pictures or videos clearly showing the issue.

Processing and Shipping Times

  • Processing Time: 2-5 business days (excluding weekends and holidays).
  • Canada Post Shipping: 2-4 business days.
  • UPS Shipping: 2-3 business days.

Pre-Orders

  • Items labeled as Pre-Order may take 2-3 weeks to arrive to us after processing time.
  • Processing times for pre-order items still apply even if you pay for express shipping or purchase "Rush My Order."

Pick-Up Orders

  • Pick-Up Policy:
    • Pick-up does not guarantee same-day fulfillment.
    • We are a small business and will schedule pick-up as soon as possible if we are unavailable at the time your order is placed.

Incorrect Address & Redirected Packages

  • If your package is returned due to an incorrect address provided at checkout:
    • You will be required to pay a new shipping fee for the package to be resent.
  • International Shipments:
    • If a package is returned to us due to unpaid duty fees, we will not reclaim the package.
    • The customer is responsible for covering any applicable duty fees and re-shipment costs.

Lost, Stolen, or Missed Packages

  • Once your package is shipped out, you are 100% responsible for tracking your package.
  • We are not responsible for lost, stolen, or missed packages.
  • If deliveries are attempted but you miss them, we will not be held responsible or accountable.
  • If your package is marked as delivered but you have not received it, please contact your local postal service (e.g., USPS, Canada Post) with your tracking number for assistance.

Agreement

By placing an order, you acknowledge that you have read and agreed to our shop policies. Thank you for your understanding and support!